Monday, April 17, 2006

Word for word and no less

Today I got a call from a user trying to set up the upgraded version of her desktop application.....there was an instruction sheet on her desk that she was trying to follow.

User: "I am trying to follow the instruction sheet and it says to select EDIT and then Options...but I don't have Options, its not there."

Me: "What do you have under EDIT"

User: "I have customize and options" OKAY...

Me: "Ok then just click on Options".......

User: "Ohhhhhhhhhhh"

well then I guess we need to give better step by step.....word for word instructions, no less.


Blogger Michelle said...

Oh brother................LOL

11:03 PM  
Blogger Thomas said...

When I was a teacher and somebody didn't understand something, I would say it slower and louder. But I would say the exact same thing.

8:11 AM  
Blogger Sometimes Saintly Nick said...

More often than not instructions these days have to be written in “dumbthink.”

6:12 PM  
Anonymous si said...

have been gone & couldn't comment... based on similar conversations with our users, i do believe that *your user* is cloned (many times) and working for us too!

5:24 PM  

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