Word for word and no less
Today I got a call from a user trying to set up the upgraded version of her desktop application.....there was an instruction sheet on her desk that she was trying to follow.
User: "I am trying to follow the instruction sheet and it says to select EDIT and then Options...but I don't have Options, its not there."
Me: "What do you have under EDIT"
User: "I have customize and options" OKAY...
Me: "Ok then just click on Options".......
User: "Ohhhhhhhhhhh"
well then I guess we need to give better step by step.....word for word instructions, no less.
User: "I am trying to follow the instruction sheet and it says to select EDIT and then Options...but I don't have Options, its not there."
Me: "What do you have under EDIT"
User: "I have customize and options" OKAY...
Me: "Ok then just click on Options".......
User: "Ohhhhhhhhhhh"
well then I guess we need to give better step by step.....word for word instructions, no less.
posted by Kylee at
9:00 PM
3 Comments:
Oh brother................LOL
More often than not instructions these days have to be written in “dumbthink.”
have been gone & couldn't comment... based on similar conversations with our users, i do believe that *your user* is cloned (many times) and working for us too!
Post a Comment
Subscribe to Post Comments [Atom]
<< Home